StyloBug Boys Above knee Embroidery Kurta Set with Jacket - Multi-color

At Stylobug.com, we make sure that your orders reach you in time. For this we work with reliable courier companies like Blue Dart, Delhivery to ship the products which are completely timely and safely. There are some facts related to our shipping policy that you must be aware of before placing an order with us.

Shipping Charges:

For deliveries across India
1. Free on orders of INR 2,000 and above
2. INR 99 on orders below INR 2,000

Product prices shown on site do not include delivery charges and are shown separately during checkout. We strive to keep our product prices affordable and our focus is on getting the items delivered to you quickly, promptly and safely

We currently do not ship outside India. Within India too, please note that we do not deliver to PO Boxes, military and restricted areas. 

Generally for Cash On Delivery orders, the courier company calls you before delivery. In case you are not available during delivery, you could call them back and arrange for re-delivery or you can pick it up from their location.

We shall not be responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Mode of Payments

We accept payments via credit cards, debit cards, net banking, and wallets. We also accept payments via cash on delivery, ATM or inter-bank transfers. We accept COD orders but COD charges may be applicable on some of them.

Order Status & Tracking

An email confirmation will be sent for all orders once received. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout for the courier company to contact you in case of any unforeseen circumstances.

Time taken to deliver your order:

All orders will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. 

Delivery times within India is 2-6 business days from date of dispatch. 

Packaging:
All the orders that we ship are carefully packed so that the product retains its quality and reaches you in good shape. We make sure your order is sealed and discreet.

Tampered, Damaged or Opened Packages:
If you receive a shipment that seems tampered, damaged or opened - please do not accept that shipment. Take a photo of the shipment and get in touch with our customer care team at 9205977334 or email us at support.stylobug@gmail.com

At Stylobug.com, we strive to make sure you are happy with your purchase. We apologise if it is not as per your expectations. In case you are not satisfied with your purchase, we would be happy to exchange or return all items provided the following conditions are met :

1. All items must be in their original packaging with product tags intact
2. Original receipts are included.
3. All items have been purchased originally from https://stylobug.com
4. Request for return has been made within 7-10 days of product delivery date. For first order, we will allow 15 days for return. For size exchange we may charge for shipping for back and forth as before order confirmation we double confirm size from the customers. We request customers to be sure of the size as kids of same age have varying sizes. Stylobug's discretion will be final in such cases.
5. Item should be returnable. Some items for example, pre-order, hair accessories, under wear, rakhis, pillow, bedding, blankets, face masks, towels, diapers, bangles, doll dresses & clearance items may not be returnable. For such items, product page specifically mentions that item is not returnable.
6. Also note that we do not provide reverse pick-up service for order value less than Rs1000. In such cases we request you to please self-ship the product to us. You can self-ship the product using any courier service of your choice. Please share the courier receipt at contact@stylobug.com with your order number. Alternatively, if we provide pick up service we will charge for it.

CANCELLATION POLICY:

If you need to cancel your order, please send us an email at contact@stylobug.com within 6 hours of placing the order from Monday to Saturday between 10 AM- 7 PM.

Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

Any amount paid will be credited into the same payment mode using which the payment was made.

Other Terms & Conditions

1. All items can be returned or exchanged only once.
2. We reserve the right to disqualify your eligibility for free returns if subsequent item(s) for return or exchange are of the same item(s) as previous order(s).
3. Not all pin code have free return facility. For pin-codes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense.
4. Our returns and exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of the product.
5. Stylobug warranty with respect to any product, express or implied, including any implied warranties of merchantability, quality or compliance with description and fitness for a particular purpose.
6. All returns are governed by the provisions of the Consumer Protection (Fair Trading) Act, 2019.
7. All decisions made by https://stylobug.com shall be final.

How can I return eligible products

You can email us at contact@stylobug.com within 7 days of receiving the product. Please mention your order number and the product you want to return in the email.

When will I get my refund?

• Once we receive the return, the product(s) will go through a quality check
• After the product passes the quality check, we will issue a refund to the original mode of payment.
• It may take up to 7-10 business days for the refund to reflect in your account. For Debit Card and Credit Card transfers the time taken for refund depends majorly on the bank.
• Any shipping charges, customs duty / taxes are not refundable. Any coupon code/gift vouchers applied will not be returnable.
• Banks normally send an SMS to customers for credit amount of more than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective product, please email us within 48 hours of receiving the product. Please include your order number and clear images/video of the defect in the email.