Return & Refund Policy

At Stylobug.com, we strive to make sure you are happy with your purchase. We apologise if it is not as per your expectations. In case you are not satisfied with your purchase, we would be happy to exchange or return all items provided the following conditions are met :

    1. All items must be in their original packaging with product tags intact
    2. Original receipts are included.
    3. Exchange/Return can only be done once per order.
    4. All items have been purchased originally from https://stylobug.com
    5. Request for return has been made within 7 days of product delivery date. For first order, we will allow 15 days for return. 
    6. Exchange - Rs. 60 (only once per order)
    7. Return & Refund - Rs 150 per item or reverse shipping charge whichever is higher. Wherever it will be a manufacturing defect, it will be on us. Any discount availed during ordering, will be adjusted against refund. In case of doubts, pls ask.
    8. Any refund will be done post successful QC
    9. Item should be returnable. Some items for example, pre-order, hair accessories, under wear, rakhis, pillow, bedding, blankets, face masks, towels, diapers, bangles, doll dresses & clearance items may not be returnable. For such items, product page specifically mentions that item is not returnable.
    10. For any return or exchange please record a video and take pictures during the handover, In case of an exchange, we will ship the item you wanted in exchange, post clearance of QC
    11. We do not have free reverse pick-up at all pin codes. In such cases we request you to please self-ship the product to us. You can self-ship the product using any courier service of your choice. Please share the courier receipt at contact@stylobug.com with your order number. We will refund max Rs 100 in case of refund.
    12. COD and Shipping charges are not refundable under any circumstances.

 

Condition  Refund Amount
Order is lost or undelivered  Complete refund including shipping charges
Returning a delivered order

Shipping and COD charge will not be refunded

COD Order: amount will be returned as store credits

Prepaid order: amount will be refunded against original payment mode.

Return shipping charges wherever applicable will be deducted.
Not accepting a shipped order

Restocking charge of Rs 120 will be applied

 

CANCELLATION POLICY:

If you need to cancel your order, please send us an email at contact@stylobug.com within 6 hours of placing the order from Monday to Saturday between 10 AM- 7 PM.

Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.

Any amount paid will be credited into the same payment mode using which the payment was made.

Other Terms & Conditions

  1. All items can be returned or exchanged only once.
  2. We reserve the right to disqualify your eligibility for free returns if subsequent item(s) for return or exchange are of the same item(s) as previous order(s).
  3. Not all pin code have free return facility. For pin-codes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense.
  4. Our returns and exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of the product.
  5. Stylobug warranty with respect to any product, express or implied, including any implied warranties of merchantability, quality or compliance with description and fitness for a particular purpose.
  6. All decisions made by https://stylobug.com shall be final.

    How can I return eligible products

    Please whatsapp to us within 7 days of receiving the product. Please mention your order number and the product you want to return.

    When will I get my refund?

    • Please note our delivery partners may take up to 4 - 7 days for pick up from the date of request & the order may take up to 15 days from the date of pick up to reach our warehouse for quality check. Request your patience during this period
    • Once we receive the return, the product(s) will go through a quality check
    • After the product passes the quality check, we will issue a refund to the original mode of payment.
    • It may take up to 7-10 business days for the refund to reflect in your account. For Debit Card and Credit Card transfers the time taken for refund depends majorly on the bank.
    • Any shipping charges, customs duty / taxes are not refundable. Any coupon code/gift vouchers applied will not be returnable.
    • Please check your bank account or credit card statement for confirmation.

    What if I have received a faulty/defective product?

    We are super diligent about our quality checks. In a rare case if you receive a faulty/defective product, please email us within 48 hours of receiving the product. Please include your order number and clear images/video of the defect in the email.

    General Conditions for Returns and Exchange

    1. 7 days hassle-free returns/exchange
    2. Item should be returned in original condition
    3. COD and Shipping charges are not refundable
    4. Defective Products, Missing, Wrong Products or Damaged Products issue should be raised within 24-48 hrs of delivery with clear video proof
    5. Some items are not returnable Check "description" tab on product page for the same

    General Conditions for Returns

    1. Return & Refund - Rs 150 per item or reverse shipping charge whichever is higher. Wherever it is a manufacturing defect, it will be free of cost.
    2. Any refund will be done post successful QC.
    3. Refunds
      • Prepaid orders - source account.
      • COD order will be refunded in the form of coupon code/store credit only. These will be applicable for one year and has to be used in full at one go i.e. can not be used partially in multiple orders.
      • Any discount availed during ordering will be adjusted during refund
    4. It may take 1-2 weeks for entire process.  Due to dependence on third party and events being sequential, we may not be able to expedite the process. 
      1. 2-3 days for return request processing/approval
      2. 2-3 days for courier pickup
      3. 4-6 days for courier transit
      4. 2-3 days fro QC results
      5. 2-3 days for refunds.
    5. We advise placing a new order if the dress is needed for a time sensitive event and allow return/refund its due course.
    6. In case of return pick-up, customer should take responsibility to co-ordinate with courier partners and their own security personnel to facilitate pick-ups. If after 2 attempts courier is not able to deliver, no further pick-up or return attempts will be allowed. So pls ensure some one is at home and you are in a good network area to receive calls and pick-up OTPs

    General Conditions for Exchange

    1. Exchange - First exchange Rs. 60 per item. Post an exchange no return or refund is possible.
    2. Pls note that exchanges take longer than return so we advise to do return + new order combination
      1. 2-3 days for exchange request processing/approval
      2. 2-3 days for courier pickup
      3. 4-6 days for courier transit
      4. 4-6 days for QC results and shipping new size.
      5. 4-6 days for courier transit
    3. In case of pick-up, customer should take responsibility to co-ordinate with courier partners and their own security personnel to facilitate pick-ups. If after 2 attempts courier is not able to deliver, no further pick-up or return attempts will be allowed. So pls ensure some one is at home and you are in a good network area to receive calls and pick-up OTPs

    In case of any dispute Stylobug's discretion will be final.