Parents, you complete us!!

• Our aim is to provide best experience to you wrt our products/offers
• While each article goes thru stringent quality checks, in case you are not satisfied, we offer flexible return and exchange policy.

Expectation from customers

• While we make it convenient for our customers but we also expect customers to co-operate and be respectful with pick-up/delivery and customer care teams. We can make mistakes but we will always do the best for you.
• We expect customers/their representative to be available at home around delivery/pickup dates and receive calls from unknown nos. and ensure mobile is in good coverage area.
• In case of any doubt wrt sizes, do check with our customer care team before ordering so that unnecessary return/exchange can be avoided.
• To have a smooth experience, pls reach out only thru official channels listed below. Any communication over other channels including emailing to our employees, will be disregarded and may have high response times.
• Few policies may dispute each other, in such cases pls consider our discretion as final.

Contact

• Since volumes are high, we offer whatsapp + email support only.
• Whatsapp: Click on green WA icon in bottom right of the page. This is our preferred channel and we are more 
• Email: contact@stylobug.com . Pls use this only if you don't prefer whatsapp or are an international cusomer. It may take 1-2 days to respond over this channel.
• Our representatives are available: Monday -Saturday: 10 am - 6 pm, except national holidays and festivals.

Policy

• You can raise an return/exchange request within 7 days of delivery of the product.
• All the tags should be intact, the product must not be damaged or used with original packing.
• Stylobug reserves the right to reject any exchange or return request based on the policy. 
• Pls refer to #3 for some exclusion scenarios
• Our discretion will be final but feel free to share your feedback to help us improve :)

Refunds will be processed within 5-7 business days after we receive your returned item.

Return shipping costs are the responsibility of the customer unless the item is defective.

Certain items cannot be returned, including final sale items and personalized products.

Refund mode

• For size, fit related issues, pls use exchange to find "best fit". Kids are often healthier or skinny wrt their age hence minor customization is needed at customer end. But if you must return, we may refund via store credit.
• In case you do not like any garment, see a small quality issue we may refund via store credit. You can use it to choose some other item.
• If the item is defective and reported timely, we will issue a replacement but if you must need refund, we may issue store credit.
• Rest assured, we will always take decisions in best interest of customers so we will make exceptions wherever needed but it is totally our discretion

Deductions

• Return Deduction is as below
• We pickup and customer chooses bank account refund: Rs 200 per item
• We pickup and customer chooses store credit refund: Rs 150 per item
• Customer does self ship : Rs 150 per item as handling charge
• For Exchange, Rs 150 per item will be deducted.
• Order is lost on the way --> We will replace the product, no refunds.
• Shipping, COD charge, Gift wrap charges will not be refunded under any circumstances
• Not accepting a shipped order --> Rs 200 or forward and return shipping charge, whichever is higher will be applied. Any credit will be done as store credit only.
• Promotion amount will be adjusted as per the new order configs.
• Further deductions will apply at our discretion, if wrong/used/stained product is sent.

• In case of a damaged product, the exchange or return request must be raised with a photos and videos of the damage within 24 hours of delivery
• In case the damage is not reported within 24 hours, the request will be rejected
• FOR ANY EXCHANGE AND RETURN DUE TO DAMAGED PRODUCT, THE UNBOXING VIDEO WILL BE MANDATORY.

• If you need to cancel, pls drop a message at channels mentioned in #1 above.
• Before dispatch, we always confirm the order within 1 day of placing orders. So this is another opportunity to cancel the order.
• Order once dispatched can not be canceled. Deductions will be appllied in such cases.
• Pls note that while we always choose fastest mode of transport, there may be delays due to seasonal/local factors so we can not commit the delivery in all the cases, hence cancellation is not possible in such cases. For refunds check #6.